At Rasuxe Perfumes (RAS L.L.C), we take great pride in offering high-quality perfumes and fragrance products crafted to deliver excellence and authenticity.
However, if you receive a product that is damaged, defective, or not as described, we’re here to make the return or refund process smooth and transparent.
📝 Eligibility for Return or Refund
You may request a return or refund if:
- The product is damaged or defective upon delivery.
- You received the wrong item or fragrance by mistake.
- The product has a manufacturing defect or issue caused by us.
Please note:
Returned products must be unused, sealed, and in their original packaging, including any perfume boxes, sleeves, or promotional items received with the order.
📅 Return Request Window
All return or refund requests must be submitted within 7 days of receiving your order.
Requests made after this period will not be accepted for hygiene and safety reasons.
🚚 Return Process
To initiate a return or refund:
- Contact our support team at info@rasuxeperfumes.com or +971 52 615 6704.
- Provide your order number, a brief description of the issue, and clear photos or videos showing the product condition.
- Once your claim is reviewed, our team will confirm the eligibility and provide return instructions or pickup details (depending on your location).
If the product qualifies for a refund or replacement, you may be asked to send it to our Sharjah address or a designated courier point.
💸 Refund Method
- Refunds are issued using the original payment method used during the purchase.
- Once approved, please allow 7–10 business days for the refund to reflect in your account.
- Bank or card processing times may cause minor delays beyond our control.
🚫 Non-Returnable Items
For hygiene and safety purposes, the following items are non-returnable and non-refundable:
- Opened, unsealed, or used perfume bottles.
- Products damaged due to customer misuse, improper storage, or handling.
- Items purchased under promotional offers, gift sets, or clearance sales.
- Return requests submitted after 7 days of delivery.
⚙ Replacement Policy
If your order is verified to be defective, damaged, or incorrect, Rasuxe Perfumes may offer a replacement instead of a refund — subject to stock availability and product inspection.
If a replacement is unavailable, a full refund will be processed.
💬 Need Help?
Your satisfaction is our top priority.
If you experience any issue with your order, please reach out — our customer service team will ensure it’s resolved promptly.
Rasuxe Perfumes (RAS L.L.C)
📍 Shams Media City, Sharjah, United Arab Emirates
📧 info@rasuxeperfumes.com
📞 +971 52 615 6704
🌐 www.rasuxeperfumes.com