Last Updated: 7 September 2026

At Rasuxe Perfumes, we want customers to receive their orders in excellent condition and as described.

This Refund & Return Policy explains how returns, replacements, and refunds are handled.

Nothing in this policy limits any mandatory rights available to consumers under applicable UAE law.

1. Change-of-Mind Returns

For eligible change-of-mind requests, you may contact us within 7 calendar days of receiving your order.

To qualify, the perfume or other product must:

  • Be unused and unopened
  • Remain in its original condition
  • Have its original seal intact, where applicable
  • Include the original packaging
  • Show no evidence of use, spraying, alteration, or damage
  • Be accompanied by satisfactory proof of purchase

Returns that do not meet these conditions may be declined to the extent permitted by law.

2. Opened Perfumes

Because perfumes are personal-use products and an opened or sprayed fragrance cannot normally be resold as new, we generally do not accept change-of-mind returns after a product has been opened, unsealed, or used.

This restriction does not apply where a customer has mandatory rights because the product is defective, damaged, incorrectly supplied, materially different from its description, or otherwise qualifies for a return or replacement under applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incomplete order
  • The wrong product
  • A product materially different from the product ordered

please contact us as soon as reasonably possible.

Where possible, please provide:

  • Your order number
  • Your name and contact information
  • Photographs or video showing the issue
  • A description of the problem

After reviewing the issue, we may arrange an appropriate remedy in accordance with applicable law, which may include replacement, exchange, return, or refund.

4. Damaged Delivery Packages

If the shipping package appears significantly damaged when delivered, we recommend photographing the package before opening it and contacting us promptly if the product inside is affected.

This recommendation does not reduce any statutory rights you may otherwise have.

5. Fragrance Preference

Fragrance is subjective, and scent perception may differ between individuals.

Returns or refunds will generally not be available simply because:

  • You do not like the fragrance
  • The fragrance smells different on your skin
  • You expected a different scent profile
  • Your personal perception of performance differs

where the perfume is otherwise genuine, correctly supplied, and consistent with its description.

For this reason, customers should review available fragrance descriptions before purchasing.

6. Sale, Promotional, and Bundle Products

Products purchased during sales or promotional offers may still qualify for remedies where required by law.

For voluntary change-of-mind returns, the complete promotional bundle or set may need to be returned where the discount was based on purchasing multiple products together.

Any refund will reflect the actual amount paid.

7. Return Shipping Costs

Where a return is requested solely because the customer changed their mind, the customer may be responsible for reasonable return delivery costs.

Where the return results from our error or from a product arriving damaged, defective, incomplete, or incorrectly supplied, Rasuxe Perfumes will arrange or cover reasonable return delivery costs where appropriate.

8. Refund Processing

Once an approved returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be returned to the original payment method where possible.

After a refund is issued by us, the time required for it to appear in your account may depend on your bank, card issuer, or payment provider.

Original shipping charges, if any, may not be refundable for voluntary change-of-mind returns unless required by applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will attempt to cancel it.

If it has already been dispatched, the order may need to be handled as a return after delivery.

10. How to Request a Return or Refund

Contact:

Email: rasperfumesae@gmail.com
Phone: +971 58 880 7822

Please include your order number and the reason for your request.

Products should not be returned without first contacting Rasuxe Perfumes and receiving return instructions.