SHIPPING POLICY

Last Updated: 7 September 2026

Thank you for shopping with Rasuxe Perfumes. This Shipping Policy explains how orders placed through rasuxeperfumes.com are processed and delivered.

1. Free Delivery Across the UAE

Rasuxe Perfumes offers FREE delivery across the United Arab Emirates on all orders.

There is no standard delivery charge for orders delivered within the UAE.

2. Delivery Time

Orders are generally delivered within 1–3 working days after the order has been successfully confirmed.

Working days exclude UAE public holidays and other officially recognised non-working days.

While we aim to deliver all orders within this timeframe, occasional delays may occur due to circumstances outside our reasonable control, including courier delays, public holidays, severe weather, high order volumes, or access restrictions.

3. Order Processing

Orders are processed after successful order confirmation and, where applicable, payment authorisation.

Orders placed during weekends, UAE public holidays, promotional campaigns, or periods of high demand may be processed on the next available working day.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, telephone number, and any necessary delivery instructions.

Please review your delivery details carefully before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has been dispatched.

5. Delivery Attempts

Please ensure that you or an authorised person is available to receive the order.

If delivery cannot be completed because:

  • The customer is unavailable

  • The address provided is incorrect or incomplete

  • The delivery location cannot be accessed

  • The courier is unable to contact the customer

the courier may arrange another delivery attempt.

Repeated unsuccessful delivery attempts may result in the order being returned to Rasuxe Perfumes.

6. Order Tracking

Where available, order tracking or delivery updates may be shared through email, SMS, WhatsApp, telephone, or the relevant courier service.

7. Damaged Packages

If your order arrives damaged, please take clear photographs or videos of the outer packaging and affected products and contact us as soon as possible.

We will review the issue in accordance with our Refund & Return Policy and applicable UAE consumer protection requirements.

8. Missing, Incorrect, or Incomplete Orders

If:

  • Your order is marked as delivered but you have not received it

  • You receive the wrong product

  • An item is missing from your order

  • Your order arrives incomplete

please contact Rasuxe Perfumes so that we can investigate and provide an appropriate solution.

9. International Shipping

Rasuxe Perfumes currently provides free delivery within the UAE.

Unless an international delivery option is specifically made available during checkout, orders placed through our website are intended for delivery within the United Arab Emirates only.

10. Contact Us

For shipping or delivery enquiries, please contact:

Rasuxe Perfumes
Website: rasuxeperfumes.com
Email: rasperfumesae@gmail.com
Phone: +971 58 880 7822
United Arab Emirates